By most estimates 90% of documents and forms sent by fax originate on a computer.
Multiply that by the number of faxes you send and receive per day, per month, per year and the labour cost involved with faxing can easily climb into the thousands.
MESSAGEmanager provides convenient and secure access to fax and SMS services from Microsoft Exchange, Domino, SMTP compatible e-mail and a web browser.
For more information – www.mmanager.com
Integrating Multifunction Devices with MESSAGEmanager eliminates costly inefficiencies by consolidating faxing with MFDs, giving users convenient access to fax services on the same device they use for printing, scanning and copying.
By routing all incoming and outgoing fax traffic via MESSAGEmanager, organisations can dramatically reduce their total fax bill by eliminating dedicated fax lines, modems and boards.
IT departments can determine how information is accepted, routed, audited and archived by managing the flow of fax information in an electronic non paper format. Faxes sent and received can be tracked, logged and archived in the MESSAGEmanager SQL database or integrated with Document and Content Management solutions.
MESSAGEmanager supports the following Multifunction Devices
If your organisation is like most, you waste a lot of time and money manually handling paper documents when you could quit paper and automate your business processes.
MESSAGEmanager automates the delivery of business-critical information contained in ERP and CRM applications such as commercial documents, reports, RFQ’s, invoices, purchase orders and remittance advices etc. to fax, e-mail and SMS destinations. This eliminates the cost of printing, enveloping, stationery, manual fax and postal services.
MESSAGEmanager supports all popular business applications including SAP R3/ECC, Oracle Financials, Epicor, Microsoft Dynamics, PeopleSoft, Pronto and JD Edwards Enterprise One, SAP Business One and JD.
MESSAGEmanager supports a number of field proven Application Programming Interfaces to fax, SMS and e-mail services including .NET API, COM API, Web Service and Applications Connector. Message results, i.e. success or failure of a destination, can also be obtained via the APIs or e-mail.
The Applications Connector supports applications where the destination instructions can be included in an XML, ASCII, PCL or Postscript file (although under some circumstances can also be stored in PDF files), but attachments can be in any Windows format.
File Pickup allows address, file reference, priority, notification and attachment details to be submitted in a file to a directory polled by MESSAGEmanager. Fax and e-mail messages can include attachments in Windows, PCL or Postscript format. SMS messages must be in ASCII format or include ASCII attachments.
The Network Print Queue Interface enables a Windows print queue to act as the transport from any mini, mainframe or network client application to MESSAGEmanager File API for fax and e-mail destinations. Commands embedded in the document control the fax or e-mail address, billing code, optional notification delivery details and other options.
The .NET API is a .NET 2.0 interface that allows third party client applications written in any language of the .NET family to send, receive, update and query outbound or inbound fax, SMS and e-mail messages.
The Web Service is a W3C-compliant Web Service interface to MESSAGEmanager services that enables third party client applications to send, receive, update and query outbound or inbound fax, SMS and e-mail messages via a web service.
MESSAGEmanager is a flexible call processing platform based on Voice XML that works with your IP Telephony system, e-mail and data infrastructure to help manage incoming calls, information requests and voice messages. Read the VoiceXML White Paper for more information.
Applications implemented with MESSAGEmanager are less costly and less complex to develop, manage and maintain than proprietary systems as they can be easily updated by internal IT staff with HTML skills. Development and maintenance costs are distributed across both Web and telephone self-service options, further enhancing your return on investment.
Speech Attendant provides Intelligent Call Routing via a Speech Enabled Auto Attendant. Callers can state the name of the person or department they wish to speak with rather than having to remember extension numbers use touch-tone or wait for an operator.
Speech Enabled IVR provides telephone access to web and back office services using speech recognition, text-to-speech and audio prompts for organisations that wish to deliver excellent and consistent customer service.
MESSAGEmanager seamlessly integrates with e-mail solutions such as Microsoft Exchange and Lotus Domino for Voice, Fax and SMS.