The e5 Work Allocation Management System is a web based software solution which specialises in Work Delivery and Work Management. The key value propositions are as follows:

• Low Cost of Ownership
  • Rapid initial deployment to production
  • Immediate productivity improvement
  • ROI in under 12 months
  • A Continuous Process Improvement regime
  • Agile improvements via configuration
• 2. Improved Customer Service
  • Informed exception assessment
  • Improved SLA
  • Reduced errors
  • On-line enquiry
• 3. Real-time Management of Resources
  • Re-allocation to key work areas
  • Include branch/home/mobile workers
  • SLA & Priority ordered delivery of work
• 4. Improved Risk Management & Compliance
  • Role based access to information
  • Track & audit every action
  • In-process and post-process QA sampling to test compliance
  • Real-time risk alerts
• Reduced Cost of Processing
  • Reduced hand-offs
  • Reduced keying of data
  • Optimal use of key resources
  • Faster access for enquiry
  • Reduced storage & retrieval
  • Reduced cost of audit

The e5 Work Allocation Management System leverages SharePoint as a portal layer with the option of using any ECM solution as the backend repository. The primary focus of the solution is to optimise delivery and management of work that may require manual resolution of exceptions.

The e5 Work Allocation Management System is a web based software solution which specialises in Work Delivery and Work Management. The key value propositions are as follows:

• Low Cost of Ownership
  • Rapid initial deployment to production
  • Immediate productivity improvement
  • ROI in under 12 months
  • A Continuous Process Improvement regime
  • Agile improvements via configuration
• 2. Improved Customer Service
  • Informed exception assessment
  • Improved SLA
  • Reduced errors
  • On-line enquiry
• 3. Real-time Management of Resources
  • Re-allocation to key work areas
  • Include branch/home/mobile workers
  • SLA & Priority ordered delivery of work
• 4. Improved Risk Management & Compliance
  • Role based access to information
  • Track & audit every action
  • In-process and post-process QA sampling to test compliance
  • Real-time risk alerts
• Reduced Cost of Processing
  • Reduced hand-offs
  • Reduced keying of data
  • Optimal use of key resources
  • Faster access for enquiry
  • Reduced storage & retrieval
  • Reduced cost of audit

The e5 Work Allocation Management System leverages SharePoint as a portal layer with the option of using any ECM solution as the backend repository. The primary focus of the solution is to optimise delivery and management of work that may require manual resolution of exceptions.

The area of greatest change in the current market is how organisations engage on projects that span multiple business systems, have a significant human facing component and may need to deliver & manage work items to a geographical disbursed (including home based workers) labour pool – “Transaction Work Management”.

These projects require an enormous amount of up-front analysis and planning. If organisations do not get it right or business requirements change, reengineering of the solution is likely to be cost prohibitive.

Main pain points

• Paper based processing
• Managing remote and home workers
• Monitoring & improving human facing work
• Legacy LOB systems that cannot be sunset
• Project startup time and cost
• Regulatory compliance & access to private data
• Tracking & reporting on all activities

The area of greatest change in the current market is how organisations engage on projects that span multiple business systems, have a significant human facing component and may need to deliver & manage work items to a geographical disbursed (including home based workers) labour pool – “Transaction Work Management”.

These projects require an enormous amount of up-front analysis and planning. If organisations do not get it right or business requirements change, reengineering of the solution is likely to be cost prohibitive.

Main pain points

• Paper based processing
• Managing remote and home workers
• Monitoring & improving human facing work
• Legacy LOB systems that cannot be sunset
• Project startup time and cost
• Regulatory compliance & access to private data
• Tracking & reporting on all activities