Contact us to discuss your requirements at:
Xcellerate IT Pty Ltd.
Level 2, 201 Miller Street North Sydney NSW 2060 Phone: +61 2 9929 6600 Fax: +61 2 9929 6966 Inquiries: info@xcellerateit.com
Enter a New Support Incident Our normal support hours are between 9:00AM and 6:00PM, Monday to Friday excluding Public Holidays.
If you have a premium support contract with Xcellerate IT, please call 02 9929 6600 and press '0', or the after-hours numbers that have been provided to you.
You can also send an email to support@xcellerateit.com
If you would like to submit a support incident, please fill out the form below and press submit. We will respond as soon as possible to your query.
Xcellerate IT Professional Services Team assists organisations throughout Australia in deploying the latest technologies for Accounts Payable automation. The Professional Services Team has a proven track record of high standard for customer service from the understanding of customer requirements through to the delivery of best practice methodology to personalize Xcellerate IT’s solution to meet organisations’ requirements.
The Maintenance and Support Agreement for Xcellerate IT’s clients includes product upgrades and unlimited technical telephone support during normal business hours, to achieve more from your partnership with Xcellerate IT.
Once the support incident is reported, the Professional Services Team diagnoses the severity of the problem and moves through a defined escalation process:
All support issues will be under constant review by the most suitable Solution Engineer, guaranteeing maximum productivity and quality assurance standards are met.